By placing an order through hype-mining.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
1. 14 DAY RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. RETURN PROCESS
To start a return, you can contact us at [email protected] or call us at 1 281-310-1950
. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Time: Customers have a minimum of 30 days from purchase to request a refund if they want their money back.
- Method of refund: You will get your refund the same way you made the payment.
- Product condition: The product must be in the same condition as you received it. we don’t expect any damages on neither side of the delivery so we expect item to be like new when you return it.
- Refund contact: Incase of a refund you can email us [email protected] or Call us: 1 281-310-1950
- Charges: Customers are not supposed to pay a return fee.
6. DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at [email protected] or call us at 1 281-310-1950
8. RESTOCKING FEE
We do not charge a restocking fee on returns.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any order that is discounted, on sale, on special offer, or bought with a discount cannot be refunded. We still allow for exchanges and store credit on discounted, sale, and special offer orders.
See our shipping policy page for details.
Email Us: [email protected]
Call Us: 1 281-310-1950
Hours of Operation:
08:00 – 17:00 PDT
11152 WESTHEIMER RD # 330 HOUSTON 77042 TX USA